Complaints Procedures
We are dedicated to providing a high quality service and want to maintain this at all times. If you are not satisfied with our service, please contact us immediately, quoting your policy details, so we can deal with your complaint as soon as possible.
The Customer Service Manager,
AIB Travel Insurance,
OSG, Merrion Hall,
Sandymount,
Dublin 04,
e-mail: AIB.travelinsurance@chubb.com
We do not recommend you send financial or personal sensitive details via email as it may not be secure whilst in the public domain.
Should you remain dissatisfied you can ask the Financial Services Ombudsman to review your case.
Financial Service Ombudsman’s Bureau
3rd Floor
Lincoln House
Lincoln Place
Dublin 02
Lo Call: 1890 882090
Tel: 01 662 0899
Fax: 01 662 0890
Email: enquires@financialombudsman.ie
Website: www.financialombudsman.ie